Imagine being thrown into the deep end of web development, with little to no experience in HTML and CSS. That’s
From Zero to Hero: My HTML and CSS Crash Course for Junior Engineers Read More »
Imagine trying to use a complex piece of software without being able to see the screen. Sounds impossible, doesn’t it?
Seeing with Sound: My Eye-Opening Experience with Accessibility Testing and Blind Users Read More »
Ever tried to design a product for a company you’ve never actually seen in action? It’s a bit like trying
Sneaking a Peek: Shadowing Users to Fix Our SaaS Platform’s Pain Points Read More »
Imagine trying to find something in a dropdown menu, but you can only get to the letter ‘S’. A bit
Taming the Select Dropdown in our CRM Design System Read More »
Imagine trying to explain a complex company policy to a customer, but you’re not sure if it’s up-to-date or even
Untangling the Knowledge Knot: Upgrading Verint’s Knowledge Management Platform Read More »
Imagine your CRM, the heart of your customer service, completely ignoring social media. A bit like trying to run a
From Social Silence to Social Savvy: Adding Social Media to Our CRM Read More »
Imagine being tasked with giving a suite of enterprise software a complete makeover. Not just a lick of paint, but
From Kana to Verint: Taming a CRM Beast with Sass and Style Read More »