Work & Case Studies

Case Studies

Increase Lead Generation

Helping users to be better enformed about a course so that they are more likey to generate a lead and enrol on the course.

Customer Journey Map Surveys

Setting up surveys along the customer journey map at key points to better understand the customer needs at each key point of the journey to better understand what the customer needs are for each stage of the journey.

Latest Website Design Projects

Building a Bespoke Ecommerce Beast: My ICS Learn Journey from Scratch

Ecommerce. It’s the lifeblood of online business, isn’t it? A smooth, user-friendly checkout can make or break your sales. But what happens when your product is a bit… complicated? When you’re...

Cracking the SEO Code: My Quest to Boost ICS Learn's Organic Traffic

SEO. It’s a bit like a magic trick, isn’t it? Everyone wants to be at the top of Google, but nobody quite knows how to get there. But here’s the thing: it’s not magic. It’s...

From Content Overload to Conversion Gold: My ICS Learn Course Page Redesign Triumph

Imagine your website’s course pages are the virtual shop window for your business. They’re the ones that turn browsers into buyers, the golden geese of your online presence. So, when ICS Learn‘s...

From Snail's Pace to Lightning Speed: My Quest to Optimise ICS Learn Website

Imagine trying to load a website, and it takes an age. You’re tapping your foot, watching that loading bar crawl along, and you’re about ready to give up. That’s a surefire way to lose...

Escape the Desk: Creating a One-Minute Holiday for Thomson (TUI)

Ever felt that midday slump? That gnawing feeling that you’d rather be anywhere but your desk? Thomson Holidays (now TUI) came to us with a brilliant, if slightly bonkers, challenge: to transport...

Rubber Ducks, Rapid Websites, and Revamped Emails: My Apex Hotels Digital Adventure

Imagine being tasked with giving a hotel chain’s entire digital presence a makeover. Website, emails, SEO, social media – the lot. That was my mission at Apex Hotels. They wanted to ditch the dated...

Looking for More

We have more website design projects avalible to view or if you are ready to take your website to the next level? Get in touch with us today for a free website performance audit! We’ll analyse your website, identify areas for improvement, and develop a customised optimisation strategy to help you achieve your business goals.

Latest Product Design Projects

From Zero to Hero: My HTML and CSS Crash Course for Junior Engineers

Imagine being thrown into the deep end of web development, with little to no experience in HTML and CSS. That’s the reality for some of the bright-eyed graduates we welcomed at Verint. We had strong...

Seeing with Sound: My Eye-Opening Experience with Accessibility Testing and Blind Users

Imagine trying to use a complex piece of software without being able to see the screen. Sounds impossible, doesn’t it? Well, that’s the reality for many users, especially in highly regulated...

Sneaking a Peek: Shadowing Users to Fix Our SaaS Platform's Pain Points

Ever tried to design a product for a company you’ve never actually seen in action? It’s a bit like trying to bake a cake blindfolded, isn’t it? That’s the challenge we faced with...

Taming the Select Dropdown in our CRM Design System

Imagine trying to find something in a dropdown menu, but you can only get to the letter ‘S’. A bit of a nightmare, eh? That’s the sort of pickle our customers were in with our CRM. We...

Product Enhancement Knowledge Management

Untangling the Knowledge Knot: Upgrading Verint's Knowledge Management Platform

Imagine trying to explain a complex company policy to a customer, but you’re not sure if it’s up-to-date or even legally sound. That’s the sort of chaos we were trying to avoid with Verint’s...

From Social Silence to Social Savvy: Adding Social Media to Our CRM

Imagine your CRM, the heart of your customer service, completely ignoring social media. A bit like trying to run a shop without opening the front door, eh? That was the situation we found ourselves in....

Looking for More

We have more product design projects avalible to view or if you are ready to choose the perfect digital foundation for your new website or product? Get in touch with us today for a free platform consultation! We’ll analyse your business needs, discuss your options, and help you make the right choice.